Chapman Dodge Yuma Reviews
These service department at Chapman jeep was outstanding they went a ove and beyond to make e feel welcome
nothing
Brought our Wrangler in for an oil change and an issue with tire pressure. They found a nail in the tire, repaired a recall item, and found a leak that was covered under the warranty. Great service and very personable.
Excellent
I always have great service when I take my 2010 Dodge ram truck for service. I am greeted warmly and my needs are met in a timely matter. i am explained as to what will be happening with my truck. This time Shellie Herden was my Service advisor. She was professional and courteous. She arranged for the Courteous Van to take me home. I left my truck overnight. I was picked up the next morning. I trust the staff at the Service center to take Great care of me. Thank you all for a job well done.
I went yesterday to take my car and Tomas was really helpful.
They had to check car and did very good job.
Waiting for a scheduled oil change while waiting my service advisor Jesus suggested that I have a radiator flush with new coolant because my coolant was low I thought about it and I agreed because it was about time for that anyway and going on vacation soon I didn't want to have any problems he did all that within an hour and 15 minutes they did a great job and even wash my truck everything's good now thank you great job.
Henry got my truck in and out in no time
GREAT SERVICE
Shout out for the wonderful job that Daniel Ballestro (service rep) took care of our Jeep. Also what a wonderful job that "Pepe" did on driving me home and picking me up (my Spanish teacher??!)
Heinz and Shelley were absolutely awesome from start to finish.
Great customer service… could not be better
Eros did a great job I was in and out
Awesome
Was dealing with some issues on my truck. I fixed some of them myself but brought it in for them to do a diagnostic on it to be sure. They quickly identified the issue, which was a major safety concern and got me back up and running. Eros Osborn was my service advisor and he was super helpful. Kept me updated, promptly, every step of the way.
Awesome customer service! Fast and friendly
Awesome people, from Sales person to Finance personnel, they went above and beyond for us to purchase my husband's dream car. We cannot thank you enough!
Fast and easy service!!! Great customer service
The Best Customer Service in town !!
Although my used truck passeda certified inspection. We found an issue with4 wheel drive on the first day of ownership. Service department was great and kept me informed of what was going on. Thank you!
Thank you for a amazing service
The service team was very professional, from beginning to end!
The damaged parts were replaced and I'm satisfied with the job
When the service representative approached me, he projected a sense of confidence in himself, the staff and who he represented, Chapman! This is the type of employee every business in Yuma should strive to hire. I have either purchased or have been associated with friends or family members in purchasing 6th vehicles from Fisher's/Chapman' sales. Number 7 should be coming soon Thank you Manuel M Enriquez Thank you
I was completely satisfied with the service provided. The service agent Jesus Leon gave excellent professional, courtesy and friendly service! with outstanding knowledge.
Mr. Tomas was so amazing. He was patient and on top of keeping me updated while getting the blower motor replaced in truck. He is a true asset to your company.
Great Service!
Heinz Mechanics Manager and Henry both took care and solve the situation! Great communication. Thank you.
In and out quickly all work done! Thanks Daniel B.
Simply the best and thanks to our sales man Hector Medrano for always being just a great man!!
It is always a pleasure from scheduling to picking up car. Couldn’t be any better
Wonderful service and all staff was caring and service tech kept us informed while we waited for our car to be fixed
Ryan went above and beyond to make my service experience flawless. Ryan was customer service oriented throughout the entire process and made sure my vehicle was taken care of.
DID A GREAT JOB ON SERVICING OUR GJEEP ALWAYS BEEN HAPPY WITH THEIR SERVICE DEPARTMENT
Wendy provided excellent information and updates
James is amazing and all the staff that helped us!!! We have now bought 5 vehicles from this dealership and this is our first Brand New/1st owner car and we couldn't be more happy with our experience!!!
Excellent cuatomer service. Henry was with us from start to finish. Calling us, giving us updates on the repair of our vehicle. Big thanks to Henry.
Enrique Real was awesome was explaining everything that was going to happen to the jeep and explain what it needed.
Eros was upbeat and friendly. The repair took longer than expected, but that happens sometimes.
Shelley was very helpful with our crazy lifetime warranty. Thank you
Daniel was my service advisor. He kept me informed with everything that needed to be done. I appreciated his kindness and patience with me.
Shelly in service went above and beyond to help us with the extended warranty
Excellent service
The staff is the best. Always friendly and very knowledgeable
This is 2nd vehicle bought for my wife with Marco Roldan always pleasant to deal with and understands our needs.
The employees were friendly and complimented the requested service quickly.
Excellent
Took my jeep in due to battery problem. Shellie got me right in and took care of getting the repair done. Thanks.
This was our 2nd appointment (2 different vehicles, different services) at the dealership. Jesus was quickness get us an estimate (even while being very busy!), and Shellie was amazingly prompt at getting us scheduled. They were ready for us even earlier than our appointment time, and our vehicle was ready and waiting when we arrived to pick it up. Keep up the great work!!
Got Two new batteries. Everything was great..
Had to have it towed in because of a dead battery. Their diagnostic’s on my 2024 Jeep Grand Cherokee I just bought revealed two dead batteries which they replaced. Covered under the warranty of course.
I drive almost 4hrs to get my vehicle serviced here. That should tell you everything. Always a great experience. Knowledgeable, trustworthy, thorough.
Always fast service and great communication.
Thomas was very helpful and thw technician who drove in so I can show the issue also polite car was there for 1 day got it back the next day after crankshaft line being fixed, does have a little rattle but I'm thinking since the exhaust came out and heat shields they gotta go back in place giving it a day or so see if it goes away the initial issue is gone
Got maintenance on my car and I know what I need to do next in the future for my car service.
Everyone is super friendly and helpful all the time, always willing to serve and solve what you need
Fast and friendly service Miguel was very professional
Jesus was very fast and efficient, I had a nice place to wait as well.
Attentive and wel informed
Good
Good service
2021 Equinox
Great salesman (JoJo) and dealer manager provided answers to our questions. Only complaint- after we agreed on price of vehicle get the total due amount and there were costs for things added that we had no idea were to be included and we wouldn't have chosen to add to vehicle- Red Alert costs $299/ Avas cost $166/ Vehicle theft $130. Next we were charged $500 to have vehicle certified inspected. We did expect to pay sales tax and vehicle registration. So if you don't want a surprise on additional fees, get these details before buying. We didn't want these additional services- Red Alert, Avas, Vehicle Theft or certified checkup- but they were added without us being able to choose whether to add the services. Would of saved around $2000 buying directly from Enterprise used car sales even though the Enterprise identical vehicle had 3000 more miles on it. So, bottom line- stick to out the door price you're willing to pay and don't get convinced the other services are required from that dealership. Know your options and stick to your price point.
Love Eros! Best service advisor around!
Your employee, Eros Osborn, is a keeper. He is patient, very personable and knowledgeable. He will be my contact from now on! Kudos to a great person!
Very good customer service.
I worked service advisor "Henry" he was awesome. He listern to my concerns, questions and showed me several things about my van. He was a joy to work with
Muy satisfecha con el servicio , muy buen trato de parte del joven Miguel Morales . Gracias por sus atenciones y por supuesto los recomendaré ampliamente.
ALWAYS PROMPT AND FRIENDLY
ALWAYS PROMPT AND FRIENDLY
They worked very quickly. It took about a week and a half for them to order and replace my transmission. They were able to get me a rental car as quickly as possible.
I traveled to the area from. 700 miles away. I had a DEF sensor check engine light come on. I arrived unannounced on a Thursday right when the dealership opened. I was so fortunate that Wendy Schonder greeted me before I could even step out of my truck. I was treated like I was her life long customer. She was Informative, helpful, positive, professional, and compassionate. The communication I received while my truck was being repaired was amazing. Not only did Wendy call me to update me, Chapman uses a text and email communication that was flawless. It is nice to receive updates so you are not wondering when and if they are making any progress. Wendy went above and beyond to ask me if I needed a shuttle, looked for a loaner vehicle, and even offered a rental car option. Truly impressed by the overall service and work performed at Chapman. Wendy just made the experience that much better.
From scheduling appointments to the shuttle service, I was treated with nothing but respect.
Excellent customer service by your service, Representative Wendy from the moment I got there. She acknowledged me, went to review my car, took notes on what my concerns were, paid close attention to every detail that I had, about why I was there. During the service she kept me in touch by letting me know my car was being checked. When I called later on to ask about my car, she gave me very Informative details, when I went to pick up my car, she was very pleasant and again telling me about all the details that was done. She walked me out to my car to make sure that I was comfortable and that I agreed with the service that was done to my car. Asked if I have any questions? Please contact her, She gave me her number. So that I could follow-up with any questions. And concerns that I might have with the service of my car. I give her a 5-star's excellent service.
Henry “Enrique “ was very helpful and was fast on getting me and my baby out in time. He explained parts to me to my car.
I was expecting to leave my truck overnight. Service had to replace a cracked manifold. Surprised, it was completed by afternoon.
Miguel was very courteous and professional, I didn't have to wait long, but at least I had some great coffee!
Eric is a class act, thanks for you patience.
Very good
Great service. Very friendly people
The service writer and all concerned could not have been nicer!!
Got us right in and out in a timely fashion ????
Even tho I just meet Marco but I really consider him a good friend. Someone that can help you and make you comfortable.. great advice, excellent service, Awesome Dealership ??????????
Gracias por el servicio y lo rápido que trabajan
Eros Osborn was very helpful and knowledgeable
Shelly took my car in right away my truck And a few days later, my truck is fixed. They did a great job. I appreciate you guys so much.
Wendy treats me right every time I’m there ..
I had not been back to Chapman for a long time because the previous visit I felt like it was an inconvenience for them to service my truck. Thomas changed all that. He listened to my concerns and followed through with the diagnosis. My truck was repaired and ready to even earlier than promised. I will continue servicing my truck at Chapman Dodge Ram because of the top service I received from Tomas.
We’re quick and thorough
The staff was great service was great fast friendly and excellent
Very good
It was a great experience! Having the parts and just in a couple of days had them on the car ready to ride. Thank's too Enrique (service department)
Service advisor
Atendieron muy bien
Check in was quick and easy, everything was explained, what he felt what the problem was. They offered to drive to and pick us up at a restaurant, since I was not able to walk to the restaurant. Work was done on time. Thank You
Henry was the first to greet me as soon as I walked in and made me feel welcomed. He was very attentive and kind! Thank you Henry for helping me out!
In and out Quckly for amount of services preformed.
Thank you Ryan for the great customer service. The technician that worked on my vehicle performed maintenance in a timely fashion. Very happy with the timeframe the maintenance was completed in. Thanks again!
I travel throughout the USA full-time and this is the best RAM Service I've ever experienced Tomas is to be commended for his excellent customer service The shuttle is much appreciated as well